Frequently Asked Questions
Everything you need to know about your next creative project.
What is the typical shipping time for bead orders?
Most orders are processed within 1-2 business days. Standard shipping within the continental US typically arrives in 3-7 business days, while expedited options are available at checkout.
Do you offer bulk discounts for jewelry designers?
Yes, we offer tiered wholesale pricing for bulk purchases. If you are a high-volume designer or retail business, please contact our support team to apply for a professional account.
What is your return policy for beads and findings?
We accept returns on unopened and unused merchandise within 30 days of purchase. Please note that cut-to-order items like chain or leather cord are final sale.
Are your metals hypoallergenic?
We carry a wide variety of materials, including sterling silver, gold-filled, and surgical steel. Each product description specifies the metal content to help those with sensitive skin make informed choices.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's journey.
Do you ship internationally?
Yes, Shipwreck Beads ships to over 50 countries worldwide. International shipping rates and delivery times vary based on the destination and customs processing.